User Feedback Model from Starbucks
Michael from Tame the Web posted his thoughts on the new Starbucks user driven idea site. Basically users can share their ideas for more effective services and products, vote on other people’s ideas, and see the results made by the company. This is done in one site, and seems to have a general turn around time of 1 week or less.
For those of us who have seen good ideas in libraries get swamped under the mountains of bureaucratic posturing, all to often found in libraries, wouldn’t it be nice to utilize a system such as this to gather external, expedient information? The ability for the user to be a part of their own environment gathers their trust in the library and can then lead to a stronger connection for future needs. Though there is a growing concern for students having too much sway in their educational practices, I think implementing something like this could transform many stagnant areas of library services. (But not all, as I would hate to leave things such as collection development and circulation policies hinging primarily on student feedback alone.)
I may be putting this on my plate soon, as this is a form of assessment and planning. We shall see.